Portfolio

Onboarding & Training • SOPs & Job Aids • Self-Serve Support (KBs)

Many workplace deliverables were developed using internal systems and aren’t publicly shareable; the samples below are representative artifacts and templates.

Training & Enablement Kits

Cross-Functional Training Proposal (Language Access + Accommodations)
  • Use case: Align training, compliance, and support workflows across teams serving people with language and accommodation needs.
  • What I built: Proposal memo + scope, glossary, OKRs, persona, stakeholder notes, practice scenario, and case examples.
  • Why it matters: Creates a shared operating model, reduces handoffs and rework, and provides consistent equitable support.

User Support Article: Technology & Teaching ELLs
  • Use case: Change-support guidance for helping people adopt new tools through clear expectations, supportive tone, and simple routines.
  • What I built: Short, skimmable user-support article with practical takeaways and plain-language structure.
  • Why it matters: Reduces confusion and rework by giving staff a consistent, usable approach to tool adoption and day‑one habits.

Microlearning & Job Aids

Academic Writing vs. Technical Writing (Micro-lesson video)
  • Use case: Help new/transitioning writers adopt documentation-style writing (skimmable, task‑oriented, reader‑focused) with less rework.
  • What I built: Short recorded micro‑lesson with a slide-based reference (created for engineering graduate students).
  • Why it matters: Clarifies expectations and provides a shared writing standard that improves consistency across drafts.

LibreOffice Writer: 3 Helpful Extensions (screencast)
  • Use case: Help users improve drafting/editing efficiency with simple, low-effort workflow upgrades.
  • What I built: Short ScreenPal screencast (published on YouTube) demonstrating three extensions and how to use them.
  • Why it matters: Reduces friction in everyday writing and editing by giving users a clear, repeatable setup they can apply immediately.

Building A Culturally Responsive School (Job Aid)
  • Use case: Quick-reference alignment tool for staff practice and shared language around culturally responsive work.
  • What I built: One-page Canva infographic job aid designed for digital distribution or print posting.
  • Why it matters: Keeps key behaviors visible and actionable, supporting consistent day-to-day practice.

Small Talk Topics: Conversation Starters (Job Aid)
  • Use case: Quick-reference support for community-building conversations in staff/volunteer-facing settings.
  • What I built: One-page Canva job aid with ready-to-use prompts for print or digital use.
  • Why it matters: Reduces social friction and makes it easier to initiate welcoming, psychologically safe interactions.