Shawn Marie Walker

Resume

Shawn Marie Walker

Professional Summary

I have over 10 years of experience helping adults learn new skills and navigate technology. My background is a mix of designing online courses, writing clear procedures, and curating content. I am at my best when helping people reach their goals by taking complicated information—like software workflows or academic requirements—and turning it into simple, useful tools that help them succeed.

Core Competencies

Technical Communication: Specialist in audience analysis & document design with a focus on accessibility.

Learning & Development: Designing culturally relevant, goal-oriented curriculum for the modern adult learner.

Knowledge Management: Streamlining digital assets through strategic curation and intuitive labeling.

Strategic Partnerships: Proven track record of collaboration with SMEs to produce high-impact, user-ready documentation.

Professional Experience

Professional Experience

ESL Teacher | 2020 – 2025
GOAL High School (Guided Online Academic Learning) | Loveland, CO

  • Built and managed online classes for approximately 60 adult and near-adult learners, adapting curriculum to help each student meet their specific graduation and career goals.
  • Acted as the “tech lead” for my site, troubleshooting software and providing quick training so staff and students could stay on track with their work.
  • Co-developed and led a faculty presentation on inclusive practices involving Welcoming Newcomer Families and Mitigating Migration Trauma (2023).
  • Provided the specialized data and English Learner Plans (ELP) reporting needed for IEP meetings, helping teams stay compliant with federal education requirements.
  • Partnered with ESS teachers to refresh learning materials, so language supports were culturally inclusive and aligned with each learner’s specific ADA accommodations.

LMS Support Specialist (Knowledge Management) | 2018 – 2019
Center for Teaching & Learning, Western Oregon University | Monmouth, OR

  • Partnered with faculty members to help them set up online courses, ensuring they felt confident using the LMS to achieve their teaching objectives and meet university standards.
  • Taught over 20 faculty members how to use HTML to embed video and digital materials, simplifying technology and making their course materials more engaging for students.
  • Collaborated on organizing a public-facing knowledge base and writing step-by-step tutorials so faculty could find answers quickly and keep their courses running smoothly.
  • Tracked and documented support requests to identify common technical hurdles and help the team find ways to improve the system.

Instructor, ESOL & Technical Writing | 2013 – 2018

  • Chemeketa Community College & INTO Oregon State University | Salem/Corvallis, OR
  • (Chemeketa) Designed and delivered adult learning programs focused on measurable skill acquisition and academic readiness for diverse learner populations.
  • (OSU) Taught Foundational Technical Writing graduate STEM students, focusing on the standards for how complex STEM information is simplified for non-technical readers.
  • (OSU) Co-developed and piloted an advanced reading and writing curriculum across seven course sections, using learner data to improve the impact and clarity of materials.
  • (Chemeketa) Mentored ESL practicum students, supporting their lesson planning, instructional delivery, and professional growth.

Digital Literacy Community Outreach | 2011 – 2013
Literacy, Language & Technology Research, Portland State University | Portland, OR

  • Introduced a web-based digital literacy program to local nonprofit organizations and helped them adopt the new tools to better serve their communities.
  • Collaborated with stakeholders to adapt training materials for ESL learners to ensure they could gain the digital literacy needed for everyday life and employment.
  • Developed an Implementation Guide and updated training resources by removing legacy project data (BTOP) to ensure materials were current and user-ready.
  • Tracked tutor hours and documented implementation steps to support program evaluation and federal grant requirements.

Technical Proficiency

LMS: Canvas, Moodle, and D2L.

Tools: MS 365, Google, HTML.

Design: Process Mapping, Screencasting.

Collaboration: MS Teams, Zoom, Google Meet.

Education

MS Ed. – Information Technology | Western Oregon University

MA in TESOL | Portland State University

BA in Technical Communications | Eastern Washington University

Certificates

Technical Writer Certificate, Technical Writer HQ, March 2026

Microsoft Innovative Educator Expert (MIEE) 2022-2024

Professional Highlights

Speaker: Presented at TESOL & ORTESOL

Host: Led webinar for Plumeria Global Education on trauma-informed teaching.

Faculty Development: Led webinars on Second Language Acquisition for Third Spaces LLC (2024)

Download Resume