Shawn M. Walker, Technical Writer
smwalker.pdx@gmail.com | linkedin.com/in/smwalker-pdx
Designing clarity. Guiding learning.
Summary
I create clear, plain-language documentation that helps people use tools and follow processes with confidence. My background includes knowledge-base writing, step-by-step tutorials, job aids, and LMS support with a focus on clarity, accessibility, and keeping content easy to find and up to date.
Core Skills
Technical writing • Procedures • Knowledge bases • Tutorials • Job aids • Content updates • SME collaboration • Templates • Basic HTML • LMS support
Selected Experience
LMS Support Specialist | Western Oregon University | 2018-2019
- Wrote and maintained a self-service knowledge base (tutorials + job aids).
- Used support trends to prioritize updates and improve findability.
- Trained 20+ faculty on basic HTML for consistent course-site formatting.
ESL Teacher & Writing Support | GOAL High School | 2020-2025
- Built online course materials and supporting documentation for virtual delivery.
- Served as site tech lead, creating quick guidance to keep staff/students moving.
Tools
Google Workspace • Microsoft 365 • Zoom/Teams • Canvas/Moodle/D2L • Screencasting tools